|
GENERAL MEMBERSHIP MEETING
SPONSORS FOR 2004
|
January no sponsor
February Brett Insurance Agency/Dow Chemical Building Materials Group
March Penstan Supply with A.O. Smith Water Heaters
April Kohl Building Products
May Phoenix Supply Co.
June McClure & McClure with
Eagle Window & Door
September still available
October still available
November still available
December Christmas Party
If you would like to sponsor a general membership meeting contact Walt Freidhoff at 535-8371. If you would like to sponsor a Northern Cambria meeting contact Al Lieb at 948-9897
|
CUSTOMER
SATISFACTION
YIELDS REFERRALS
It�s
a fact that high customer satisfaction yields referrals.
A recent survey
of more than 10,000 home buyers and 400 builders shows that home
buyers who reported an average satisfaction rate of 91 percent made
six
or more referrals that led to closings for his or her builder.
Buyers who
reported an average of 87 percent satisfaction made referrals that led
to
3 to 5 closings. Buyers who
reported an average of 67 percent satisfaction
rate, however, produced no referrals.
Customer
Satisfaction Generates Referrals
Percent
Satisfaction
Referrals per Homeowner
91%
6 or more
87%
3 to 5
81%
1 to 2
67%
0
Source:
NRS Consumer Research
By the Business Management & Information
Technology Committee
|
MANAGER-EMPLOYEE
STUDY REVEALS
CONTRASTING MOTIVATIONS
What most inspires people on the job - good wages,
interesting work, appreciation of work, or job security?
For managers, what rates highest is good wages, but for employees
it�s interesting work. Employees
rated good wages as eighth in a list of 10 factors.
That is what a joint study by the University of Chicago and
University of Maryland found in a survey of 15,000 people in 600
companies. Job security rated
as second most important motivator for managers while employees scored it
as sixth. Survey your own
managers and employees to learn what motivates them, and compare what you
find to the survey results below.
Manager Employee
Appreciation of work done
8
2
Feeling �in� on things
10
3
Sympathetic help on personal problems
9
10
Job Security
2
6
Good Wages
1
8
Work that keeps you interested
5
1
Promotion and growth in company
3
4
Personal loyalty to employees
6
7
Good working conditions
4
5
Tactful disciplining
7
9
By the NAHB Business Management & Information Technology Committee
|
How
do you motivate your employees?
|
|